GENERAL

  • Please visit our shop page, select your preferred products, and click the Add to Cart button. At checkout, the shipping option will be calculated based on your delivery address.

  • Yes, you can customize your bundle or choose one of our preset bundles.

  • Absolutely! Once you add the products to your cart, click on the cart icon and select "add gift note" to include a personalized message.

  • Currently, our products are exclusively available on our website.

  • We accept Visa, Mastercard, PayPal, and major Credit cards.


  • Our customer service team is available to answer your questions Monday - Friday 9:00 AM - 3:00 PM PST. Please expect a response within 24 - 72 hours. Our contact email is info@papasrice.com

  • Yes, you can call us at 818-350-2844. we recommend emailing us at info@papasrice.com for the fastest response.

  • Yes, the minimum order amount is $50, which includes free shipping.

  • Send us an email: info@papasrice.com at your convenience and we'll get back to you as soon as possible during working hours within 24 - 48 hours.

  • On each product page, there is a description section; that details serving size and "serving size".

  • For cancellation or change of order destination and other details, you can contact via email at info@papasrice.com within 24 hours of placing your order.

  • 1. Remove the pouch from box .

    2. Place in microwave and heat for 2 minutes 15 seconds.

    3. Carefully remove the pouch, let it cool for 30 seconds, and pour the contents onto a plate. 

SHIPPING

  • Yes! Except for Hawaii, Alaska, P.O.Boxes and Military APO Boxes. All orders placed from Sunday to Saturday midnight (11:59 PM PST) weekly will ship out the next week's Tuesday only except there’s a holiday, it will ship on Wednesday.

  • Shipping is free. We ship products Next Day Air and two day air via UPS.Yes, you can customize your bundle or select one of our preset bundles.

  • Your order will take a maximum of 2 days to arrive from the day it is shipped. You will receive a notification on the email address or phone number that you provided at checkout once your order has been shipped.

    The shipping options factor the shipping speed ONLY i.e the time it takes for the order to arrive at your doorstep from the shipping monday and doesn’t include PROCESSING TIME.

  • Our products are currently not in stores. Products are available only through our website at the moment. 

  • Instructions can be communicated to the courier by creating a UPS My Choice Account. This account gives you control to modify the following:

    Reroute packages to a convenient UPS Access Point for pick-up.

    Change delivery/destination address.

    Personalize shipments.

    Include delivery instructions such as buzz codes, etc.

    Track and manage multiple packages.

    Receive real-time email/sms alerts.

    Please note some of these changes incur charges through UPS.


  • The dry ice is packaged at the bottom of the box, underneath the product in order to keep our products frozen. Protect your hands with gloves or a towel before removing it from the box. Skin exposure to dry ice can cause burns. Move to a well - ventilated area (away from pets and children) and allow it to evaporate.

    Additional Notes:

    1. Do not put dry ice in water or a trash can.

    2. Do not place the dry ice remnants in your freezer. This will damage your freezer.

    3. Dry ice should be disposed & not reused - Please refer to disposal instructions.